Welcome to Domains Help
Domain Help is provided as a service to Registrants of domains purchased through the Tucows Domain Provider network. This site contains information on how to find your Domain Provider, and some information about how certain aspects of domain names function.
What is a Domain Provider?
A Domain Provider is a company who sells domain name registrations to the public. If you own a TUCOWS branded domain, your Domain Provider is the last company you paid money to for your domain name registration. Money was paid for its renewal, transfer, or even its initial registration within the past year.
Tucows Role in Domain Registration
Tucows is a wholesaler of domain names and other Internet services to ISPs and web hosting companies worldwide. We do not sell domain names directly to consumers.
We are not the owner of domains for which we are the Registrar of Record. The domain name owner is your best source of information about a specific domain.
Frequently Asked Questions
Finding your Domain Provider for Support
- How can I find my Domain Provider?
- What if I cannot contact my Domain Provider?
Domain Name Changes and Management
- What is the Domain Management Interface?
- How do I change my Name Servers (DNS)?
- Why am I receiving this error: “unable to verify existence of name server”?
- How can I Lock or Unlock my domain name?
- How do I get my username/password?
- How can I update my Administrative Contact email address?
Domain Renewal and Expiration
- How can I renew my domain name?
- What happens to domain names when they expire?
- What does REDEMPTION PERIOD or PENDING DELETE RESTORABLE mean?
Domain Name Transfers
- How can I update my Administrative Contact email address?
- How can I transfer my domain from one Domain Provider to another Provider?
- How can I Lock or Unlock my domain name?
- How do I get my Authorization Code? (also called an “EPP Key” or “Auth Code”)
- How can I transfer my domain name to Tucows/OpenSRS?
Disputes and Complaints
- What can I do about Invalid WHOIS information?
- What can I do about SPAM or “phishing” from a Tucows/OpenSRS registered domain?
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