DOMAIN HELP WHOIS TUCOWS DOMAIN PROMISE

WHOIS use and information

Q:

What is WHOIS?

A:

WHOIS stands for “Who is?” and is a utility used to look up information on domain names.  This includes contact information as well as some technical information such as the domain’s name servers (DNS) used for service, and certain Status information such as if the domain is Locked.
Please see this page to perform a WHOIS [...]

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Q:

How do I perform a WHOIS lookup on a domain name?

A:

WHOIS stands for “Who is?” and is a utility used to look up information on domain names.  This includes contact information as well as some technical information such as the domain’s name servers (DNS) used for service, and certain Status information such as if the domain is Locked.
Enter the domain name in the form below [...]

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Q:

I need help with my domain name renewal. Who do I contact?

A:

Please contact your Domain Provider directly to have your domain name renewed.
Tucows is a wholesale domain name Registrar, we do not provide support or service to individual domain owners.   All support & service for your domain name must be done through your Domain Provider.
If you have a .UK domain name, please contact the person or company [...]

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Q:

I just renewed my .UK domain, but the expiry date has not updated in the WHOIS?

A:

The central .UK Registry, called Nominet, is an asynchronous Registry and as such there are delays in applying renewal years to .UK domains.  The renewal year/expiration date will not be updated in the WHOIS database until approximately 6 to 8 weeks after the initial expiration date.

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Q:

Can I hide my .UK Registrant information from WHOIS?

A:

.CO.UK/.ORG.UK domain owners who wish to opt-out of the Nominet WHOIS database may do so by submitting their request to their Domain Provider.
If you are not sure who your Domain Provider is there are a few ways to find them.
If your Provider has any questions about the procedure they may contact Tucows directly for assistance.

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Q:

I just registered a .CN domain, why is is not showing in the WHOIS at HTTP://WHOIS.CNNIC.NET.CN?

A:

The HTTP://WHOIS.CNNIC.NET.CN website will currently only work for domains that were registered directly with CNNIC in China.
New .CN domains that are registered through Tucows (via NeuLevel) are added to a separate WHOIS database at CNNIC, however that database has not been made public yet.
No domains registered via NeuLevel for any Registrars are available via whois.cnnic.net.cn [...]

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Q:

How do I register a .CA domain that is in the TBR stage?

A:

Tucows is a wholesale domain name Registrar, we do not sell domain names to the general public.  Please chose a Domain Provider to register a domain in the TBR state.
In order to register a domain in the TBR stage you will need to have an existing .CA domain name.   As well, the TBR registration [...]

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Q:

What does TBR mean for .CA domains?

A:

TBR stands for To Be Released.  When a .CA domain expires it is held at CIRA (the .CA registry) for 30 days.  If a renewal is not made within those 30 days the domain is then deleted from the registry and placed in the TBR stage.  The TBR stage gives existing .CA domain owners the [...]

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Q:

I modified my .CA information, why doesn’t the change appear in the WHOIS?

A:

If you have changed the Administrative Contact information for your domain, you must also approve this change request using CIRA’s web site.
CIRA will send an email to the Administrative Contact indicating that a “critical change” is outstanding and indicate that you must go to https://registrants.cira.ca/user/ to confirm the change.
You do not need to wait for [...]

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Q:

I just registered a .CA domain. Why doesn’t it show in the WHOIS yet?

A:

Most likely you have not yet confirmed your order request.
Once the order is processed, the Administrative Contact listed for the domain will receive a confirmation email from CIRA requiring them to visit a URL to confirm the registration.   If the Administrative Contact fails to confirm the registration within 168 hours (7 days) of the [...]

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Q:

Where can I find the WHOIS for a .CA domain?

A:

CIRA operates the .CA registry.  CIRA is the Canadian Internet Registration Authority and is a not-for-profit organization mandated to operate the dot-ca top-level domain.
Their authoritative WHOIS is: http://whois.cira.ca/

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Q:

Why does my domain show INACTIVE in the WHOIS output?

A:

All domains must have at least 2 name servers listed for them at all times.
If there is only 1 nameserver listed the Registry will place the domain into an inactive state and it will not resolve/function.   For any other DNS issues please contact your hosting provider directly.

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Q:

Can I prevent my contact information from displaying in the WHOIS?

A:

All domain owners are required to have full and valid contact information listed in the WHOIS database.  This is part of the registration agreement and failure to do so can result in having your domain name deleted.
Some types of domains do allow you to have placeholder information of another company as the domain owner.   [...]

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Q:

What can I do about SPAM or “phishing” from a Tucows/OpenSRS registered domain?

A:

Tucows has no control over this domain.
We are not the legal owners of the domain, we are just the wholesale Registrar that the domain was purchased through using one of our Providers. The domain is not hosted on our network, nor do we provide bandwidth, web hosting, or email services for this domain. [...]

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Q:

What can I do about Invalid WHOIS information?

A:

If the WHOIS contact information of a domain to be invalid, please contact InterNIC.  InterNIC is part of  ICANN, who develops the regulations that govern the domain name system on the Internet.

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Q:

What happens to domain names when they expire?

A:

To renew or “redeem” a domain, please contact your Domain Provider.
Expired domains are held at Tucows for a Grace Period defined by the Registry.
Partial list of Grace Periods:

.COM, .NET, .ORG, .INFO, .BIZ, .US, .NAME, .TV and .CC – 40 days
.CA – 30 days
.UK domains resolve for 30 days past their expiration date after which they [...]

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Q:

Why is my domain on “CLIENT HOLD” or REGISTRAR-HOLD in the WHOIS lookup?

A:

A domain name with the Status of “CLIENT HOLD” or “REGISTRAR-HOLD” is expired.
You will need to contact your Domain Provider to renew your domain name.
Depending on where you perform the WHOIS lookup, the output may show the expiry date as being next year. This is a temporary year given by the Registry in order [...]

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Q:

How can I renew my domain name?

A:

You can renew your domain by contacting your Domain Provider.
Some Domain Providers will allow your domain to “auto-renew”.   This means that when the domain comes up for renewal, you do not have to go through the renewal procedure manually.   If domain is critical to your business, it is a very good idea to [...]

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Q:

Some WHOIS utilities state my domain expires next year, but your WHOIS servers states this year! Which one is correct?

A:

The expiry date located in the Tucows WHOIS database is always correct.  To provide you with a 40 day grace period when the domain expires, we must submit a temporary renewal to the Registry.
This is what you are seeing when you perform a WHOIS lookup at a central Registry (such as Internic for .COM/.NET domains) [...]

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Q:

What does “CLIENT UPDATE PROHIBITED/TRANSFER”, REGISTRAR-LOCK, and REGISTRAR-HOLD mean?

A:

If you have chosen to lock your domain name to prevent unwanted transfers and name server changes, the domain status will show as REGISTRAR-LOCK or “CLIENT UPDATE/TRANSFER PROHIBITED”.
A REGISTRAR-HOLD or “CLIENT HOLD” is normally applied to your domain name when it expires.
The main difference between the two is that REGISTRAR-HOLD or “CLIENT HOLD” will prevent [...]

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Q:

What is the difference between the WHOIS at Tucows (or OpenSRS) and the one at Internic?

A:

WHOIS is a tool that permits people to access information about a particular domain name.
In some cases the information in this system is not updated right away in “real time”.  For example, if a domain name has transferred ownership, it’s possible this fact wouldn’t be visible in WHOIS for 15 minutes.
The Tucows WHOIS information has [...]

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Q:

Can I prevent my contact information from displaying in the WHOIS?

A:

Generally all domain owners are required to have full and valid contact information listed in the WHOIS database.  This is part of the Registration Agreement and failure to do so can result in having your domain name deleted.
Some domain types have the option to use a WHOIS Privacy feature.  Please speak to your Provider about [...]

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Q:

What does REDEMPTION PERIOD or PENDING DELETE RESTORABLE mean?

A:

A domain with the status “REDEMPTION PERIOD” or “PENDING DELETE RESTORABLE”  has been expired for some time and was not renewed.  When most domains expire they go into a post-expiration grace period that vary by domain type that usually lasts for 40 days.
*NOTE* Link to other article or placing a timeline in here would be [...]

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Q:

How can I find my Domain Provider?

A:

The easiest way to find your Domain Provider is to use the Find Your Domain Provider tool on the left side of this page.

Contact your Domain Provider for issues regarding your domain name such as obtaining a username and password for making DNS changes, renewing your domain and obtaining its Authorization Code.
If you can not [...]

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